Focalis Technologies S.A.S. — 12 Rue de la Paix, 75002 Paris, France — [email protected] · [email protected]
These Terms of Service (“Terms”) form a binding agreement between Focalis Technologies S.A.S., a simplified joint-stock company registered in France (“Focalis,” “we,” “us”), and the individual or entity that purchases or uses Focalis products (“Customer,” “you”). By purchasing, installing, or using any Focalis product — including via self-serve checkout processed by Dodo Payments as merchant of record — you agree to these Terms, together with the Privacy Policy, Refund Policy, and, where executed, the Data Processing Agreement (DPA) and any enterprise order form or statement of work that references these Terms.
If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not purchase or use the products.
Focalis products are licensed software, not a sale of goods. We grant you a non-exclusive, non-transferable, revocable license to install, configure, and use the product in accordance with these Terms, your plan, and the documentation. The software may be deployed as:
Licenses are per-workspace with seat and volume limits described at purchase and in the documentation. You are responsible for credential and workspace management.
Support, onboarding assistance, and, on Enterprise, migration and architecture reviews are services provided under these Terms and any applicable service description. They do not transfer ownership of the software.
Current offerings at the time of these Terms:
| Product | Plan | Price (USD) | Notes |
|---|---|---|---|
| Data Pipeline | Team | $199 / month | 50M events / mo included; $0.18 per 1k thereafter (capped) |
| Automation Suite | Business | $349 / month | 500k runs / mo included; $0.12 per 1k thereafter (capped) |
| Integration Layer | Starter | $49 / month | 100k API calls / mo; 5 connectors |
| Integration Layer | Pro | $499 / month | 1M API calls / mo; all 40+ connectors |
| Any product | Enterprise | From $999 / month | Annual contract; dedicated tenancy/VPC; 99.95% SLA |
All prices are in USD. Taxes (VAT/GST) are calculated at checkout by Dodo Payments and added where applicable. Annual billing saves approximately 17% versus monthly (two months free). We may update pricing with at least 30 days’ notice; changes do not affect the current billing period already paid.
You must be at least 18 years old and, where you represent a company, authorized to bind it. Our products are for business use.
You are responsible for: (a) the accuracy of account information; (b) maintaining the confidentiality of credentials and license keys; (c) activity under your workspaces; and (d) promptly notifying us of unauthorized access. We may suspend or terminate accounts that are compromised or in violation of these Terms after notice where feasible.
You will not, and will not allow others to:
All self-serve purchases and renewals are processed by Dodo Payments as merchant of record. Dodo Payments handles checkout, payment collection, VAT/GST calculation and remittance, invoicing, subscription management, and receipts. For billing inquiries, invoice copies, or payment-method updates, use the billing portal linked from your Dodo Payments receipt or contact us and we will coordinate with Dodo Payments. Enterprise annual contracts may alternatively be invoiced via wire with our prior approval.
Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price unless you cancel before renewal via the billing portal or by contacting us. Access continues through the end of the paid period after cancellation. Failure to pay when due may result in suspension after notice.
Usage above included volumes (events, runs, API calls) is measured monthly and invoiced the following month by Dodo Payments at the rates described in Section 2.3 and in the documentation. Overage is capped so a traffic spike does not produce an uncapped bill — caps and alerts are configurable in your workspace.
Prices are exclusive of applicable taxes. Dodo Payments calculates and collects VAT/GST at checkout and issues a compliant invoice. You are responsible for any taxes you are legally obligated to pay beyond what is collected at checkout, except where we are required to collect.
Upon purchase, you receive a license key and access to documentation and a sandbox workspace immediately. The product is delivered electronically — there is no physical shipment.
| Plan | Support | Response target (business days unless noted) |
|---|---|---|
| Starter | <24 hours | |
| Team / Pro | Email + critical on-call (Data Pipeline Team) | <4 hours business hours; <1 hour critical |
| Business (Automation Suite) | Priority | <2 hours |
| Enterprise | Named technical account manager | <1 hour critical; otherwise per order form |
Support covers the product and its documented behavior. It does not include general consulting unrelated to Focalis products unless agreed in a statement of work.
We commit to monthly uptime as follows: Starter 99.5%; Team, Pro, and Automation Suite Business 99.9%; Enterprise 99.95%. “Uptime” is measured as the product’s ability to process requests per documentation, excluding scheduled maintenance (notified at least 72 hours in advance) and causes outside our reasonable control. If we fall below the committed SLA in a calendar month, you may claim credits: 10% of that month’s fee for each full 0.1% below target, up to 30% of the monthly fee. Credits are applied to future invoices. To claim, contact support within 30 days after the affected month. The SLA and credits are your sole remedy for availability failures.
Our handling of personal data as controller is described in our Privacy Policy. Where we process customer data on your behalf as processor (for example, records you send through a pipeline or automation), the DPA governs — including our commitments on sub-processors (listed in the Privacy Policy), confidentiality, security, breach notification, and return/deletion at termination. The DPA includes the EU Standard Contractual Clauses for international transfers where applicable. To execute the DPA, contact [email protected].
You represent that you have the rights and lawful basis to provide any data you send through the products and that your instructions to us comply with applicable law.
We and our licensors retain all rights, title, and interest in the software, documentation, and our trademarks. You retain all rights in your data, configurations, and workflows. You grant us a limited license to process your data solely to provide the products and support, and to use aggregated, de-identified usage metrics to improve the products. We will not use your data to train models that are provided to other customers.
Each party will protect the other’s non-public, confidential information with at least reasonable care and will not disclose it except to personnel who need to know and are bound by confidentiality, or as required by law (with prompt notice where permitted). Customer data and the non-public aspects of our software are confidential.
We warrant that the products will perform materially as described in the documentation under normal use. This is your exclusive warranty. Except as expressly stated, the products are provided “as is” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the products will be uninterrupted or error-free, or that they will meet every custom requirement — we do warrant that we will operate and support them per the SLA and support commitments above.
To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, even if advised of the possibility; and (b) each party’s aggregate liability arising out of or related to these Terms is limited to the amount you paid to Focalis (via Dodo Payments or otherwise) for the affected product in the 12 months preceding the claim. The foregoing does not limit liability for willful misconduct, or for amounts that cannot be limited by law. Nothing here excludes liability that cannot be excluded under French law.
You will indemnify and defend us against third-party claims arising from your data, your use of the products in violation of these Terms or law, or your instructions to us. We will indemnify and defend you against third-party claims that the unmodified Focalis software as provided by us infringes a third party’s intellectual property right — provided you promptly notify us, allow us to control the defense, and reasonably cooperate. If infringement is found, we will at our option replace or modify the software to be non-infringing, obtain a license, or terminate the affected product and refund prepaid, unused fees.
These Terms apply until your subscription ends and, where applicable, through any post-termination deletion or transition period. You may cancel self-serve subscriptions via the billing portal (or by contacting us) — access continues through the paid period. We may suspend or terminate for material breach (including non-payment) after notice and a 14-day cure period, or immediately where required for security, legal compliance, or to prevent harm. Upon termination, your license ends, and we will handle your data per the DPA — generally making export available and deleting customer data within 30 days (with backup expiry within 90 days), or per the enterprise order form. Sections that by nature should survive — including billing for amounts due, IP, confidentiality, warranties, liability limits, and governing law — survive.
Refunds are governed by our Refund Policy (14 days from initial purchase for new licenses; enterprise and renewal specifics described there). To request a refund, contact us via contact or your billing portal. Refunds are processed via the original payment method through Dodo Payments.
We may update these Terms to reflect product, legal, or operational changes. Material changes are notified by email to account contacts at least 14 days before taking effect (30 days for pricing changes per Section 2.3), and by updating the “Last updated” date. Continued use after the effective date constitutes acceptance. Enterprise order forms that reference a specific version of these Terms control over conflicting updates for the order term.
These Terms are governed by the laws of France, without regard to conflict-of-law principles. The courts of Paris, France have exclusive jurisdiction, except where mandatory consumer-protection or data-protection law requires otherwise. Before filing a claim, the parties will attempt to resolve the dispute informally by contacting [email protected] — we commit to respond within 10 business days and to negotiate in good faith for 30 days.
Focalis Technologies S.A.S., 12 Rue de la Paix, 75002 Paris, France — [email protected] — Legal/DPA: [email protected] — Phone: +33 1 23 45 67 89 — Support: [email protected]. For billing and invoices, see your Dodo Payments receipt/billing portal or contact us.